Return & Refund Policy

At Vezil, we want you to have a positive shopping experience. If you have an issue with your order, please contact us so we can review the situation and assist you.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging, where applicable.
• Proof of purchase or your order number may be required.
• The return request must be submitted within 30 days of delivery.

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos of the product and packaging, if applicable

We will review the information and determine the appropriate solution.

3. Return Process

Before sending any product back, please contact our customer support team for return instructions.

Do not send products to a return address without receiving instructions from Vezil first.

Unauthorized returns may not be accepted.

4. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the applicable amount will be credited to your original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

5. Non-Refundable Situations

A refund or return may not be available when:

• The return request is submitted after the applicable return period.
• The product has been used, damaged, or altered by the customer.
• The item is missing original packaging or accessories where required.
• The product is returned without prior authorization.
• The issue results from improper use or handling of the product.

6. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by an approved return arrangement, the customer may be responsible for return shipping costs.

Shipping fees are generally non-refundable unless otherwise required by applicable law or agreed upon by Vezil.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests, but cancellation may not be possible once an order has been processed or shipped.

8. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us. Depending on product availability and the circumstances, we may offer a replacement, refund, or another appropriate solution.

9. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team through our Contact Us page.

We’re happy to help make the process as smooth as possible.

Thank you for shopping with Vezil.